CCMC Identifies New Banking Partner

To improve service to homeowners, CCMC has identified the need for a more efficient and technologically advanced banking partner. As a result, our bank lockbox provider is changing from Pacific Western Bank (PWB) to Alliance Association Bank (AAB). AAB provides services to over 35,000 community associations and over 1,000 management companies. We are confident that this change will result in faster and more efficient processing of assessment payments. 

We recognize this is a lot of information. Please ensure you thoroughly review the below information and  feel free to contact our onsite team or our customer service team to help you through the process. 

What is the deadline to make these changes?

To ensure payments are processed before the due date please complete the action required for your account according to the instructions below prior to August 15. This will ensure no interruption to your recurring payment processing and no late fees. If you have trouble with the actions below, please reach out to one of the following resources.

Alliance Association Bank Customer Service: 844-739-2331
Onsite Management Team: 480-563-9708
CCMC Customer Service: 833-301-4538

Action Required:  ACH/Direct Debit
Verify that you want to continue by providing authorization through Alliance Association Bank email. 

Residents enrolled in ACH through CCMC should have received an authorization email from Alliance Association Bank (noreply@allianceassociationbank.com) over the last few days. This email will request one-time authorization through a secure email to continue to have your payments automatically withdrawn. If you provide this authorization, you won't need to do anything else after this step.

Homeowners who do not respond will be deactivated from automatic withdrawal and be required to utilize one of the other payment methods (check, bill pay, or Alliance Association Bank recurring payments).

An email similar to what you can expect can be found here. 

ACTION REQUIRED: Pacific Western Bank Recurring Payments
This step only applies to those set up on Pacific Western Bank Recurring Payments.

Step One - If you were previously enrolled in recurring payments through Pacific Western Bank, you should have received an email from the bank in the last few days notifying you that they were canceling your recurring payment. 

Step Two - Login to your Alliance Association Bank portal to create a new portal account for Alliance Association Bank and set up a new recurring payment. You will be prompted to "add a property" after creating your user account. You will need the following information to complete this step:

•    Management Company ID (6675)
•    Association ID (360) 
•    Property Account Number (listed on your statement, typically 5-6 digits long)

HOW TO SET UP A NEW RECURRING PAYMENT (AAB)
For questions related to setting up an account, please get in touch with the customer service team at Alliance Association Bank Customer Service at 844-739-2331. if you need your account number, please call the Grayhawk Community Association Office at 480-563-9708.

ACTION REQUIRED: Bill Pay
Simply update your bill pay option with your personal bank account, ensuring payments are mailed to the new address for processing.

Make checks payable to your community association

Grayhawk Community Association
c/o CCMC Processing Center
PO Box 93327
Las Vegas, NV 89193-3327

Alliance Association Bank Customer Service: 844-739-2331

ACTION REQUIRED: Personal Check
Continue to deliver your personal check to the GCA Office or update the mailing address for payment processing.

Make checks payable to your community association
Community Association
c/o CCMC Processing Center
PO Box 93327
Las Vegas, NV 89193-3327

Please note that payments will still be accepted at the GCA Office.